Delivery & Return
Delivery Options Overview
Eligibility for Returns
Timeframe for Returns: Returns are accepted within 30 days from the date of purchase.
Condition of Product: Returned items must be in their original packaging, unused, and in resaleable condition, including all accessories, manuals, and parts.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Process
Initiate a Return: Contact our customer support team at sales@qantecautomation.com or call us at 1300 698 291 to initiate your return. Please provide your order number and reason for the return.
Return Authorisation: After contacting our team, you will receive a Return Merchandise Authorisation (RMA) number, which must be included with your returned item.
Shipping the Return: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refunds
Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to the original payment method.
Restocking Fee: A restocking fee of 15% may apply to non-defective returns.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product defect or our error.
Exchanges
If you need to exchange an item due to a defect or if you received the wrong product, please contact us within 30 days of receiving your order. We will cover the shipping costs for exchanges due to defective or incorrect items.
Non-Returnable Items
- Custom or special-order items
- Items damaged due to misuse, improper installation, or neglect
- Items without original packaging or missing components
Warranty
Qantec Automation offers the original manufacturer’s warranty on all hardware products. Please refer to the specific product’s warranty documentation or our website for more details.
For any questions or further assistance, please contact our support team at sales@qantecautomation.com. Thank you for choosing Qantec Automation!
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Timeframe for Returns
Returns are accepted within 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
Condition of Product
To be eligible for a return, the product must be:
- Unused and in its original condition
- In its original packaging with all included accessories, manuals, and parts
- Free from damage unless the issue was caused by manufacturing defects or shipping errors
Proof of Purchase
A valid receipt or proof of purchase is required for all returns. This may include an order confirmation email, invoice, or other official documentation that verifies your purchase.
Return Process
Initiate a Return
Contact our customer support team at sales@qantecautomation.com or call us at 1300 698 291 to initiate your return. Please provide your order number and reason for the return.
Return Authorisation
Once you contact our team, you will receive a Return Merchandise Authorisation (RMA) number, which must be included with your returned item.
Shipping the Return
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refunds
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to the original payment method.
Restocking Fee
A restocking fee of 15% may apply to non-defective returns.
Shipping Costs
Original shipping costs are non-refundable, unless the return is due to a product defect or our error.
Exchanges
If you need to exchange an item due to a defect or if you received the wrong product, please contact us within 30 days of receiving your order. We will cover the shipping costs for exchanges due to defective or incorrect items.
Non-Returnable Items
- Custom or special-order items
- Items damaged due to misuse, improper installation, or neglect
- Items without original packaging or missing components
Warranty
Qantec Automation offers the original manufacturer’s warranty on all hardware products. Please refer to the specific product’s warranty documentation or our website for more details.
For any questions or further assistance, please contact our support team at sales@qantecautomation.com. Thank you for choosing Qantec Automation!
Special Order Items: Please be advised that returns are not accepted for special order items that are not listed on our website. These items are procured exclusively based on customer requests and, as such, are non-returnable.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
