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Terms & Conditions
1. General
1.1 These terms and conditions apply to the supply of goods and services by Qantec Automation (“the Company”) to its customers (“the Customer”). They override any other terms that conflict with these.
2. Insurance
2.1 The Customer must maintain insurance for the goods from delivery until full payment is made. Evidence of insurance must be provided upon request.
2.2 The Customer must keep all goods in good condition during this period.
3. Quotations and Prices
3.1 Prices are based on the date of quotation.
3.2 Written quotations are valid until the specified expiry date, or 30 days if none is specified.
3.3 A contract is formed when the Customer accepts the quotation in writing or by conduct.
3.4 The Company may adjust prices if costs increase before delivery.
3.5 All quoted and advertised prices are exclusive of GST, freight, duty, and other applicable taxes arising from the shipping of goods from Qantec Automation to the Customer.
3.6 The Customer is responsible for any additional duties, taxes, or charges that may apply in their region, including but not limited to any applicable duties, GST in Malaysia and Singapore, VAT, and sales taxes in other countries.
3.7 Where the Company makes a taxable supply (within the meaning of the A New Tax System (Goods and Services Tax) Act 1999 or any related act imposing such tax or legislation that is enacted to validate, recapture, or recoup such tax) in connection with these terms and conditions, the Company will be entitled to recover from the Customer the amount of any GST on the taxable supply.
3.2 Written quotations are valid until the specified expiry date, or 30 days if none is specified.
3.3 A contract is formed when the Customer accepts the quotation in writing or by conduct.
3.4 The Company may adjust prices if costs increase before delivery.
3.5 All quoted and advertised prices are exclusive of GST, freight, duty, and other applicable taxes arising from the shipping of goods from Qantec Automation to the Customer.
3.6 The Customer is responsible for any additional duties, taxes, or charges that may apply in their region, including but not limited to any applicable duties, GST in Malaysia and Singapore, VAT, and sales taxes in other countries.
3.7 Where the Company makes a taxable supply (within the meaning of the A New Tax System (Goods and Services Tax) Act 1999 or any related act imposing such tax or legislation that is enacted to validate, recapture, or recoup such tax) in connection with these terms and conditions, the Company will be entitled to recover from the Customer the amount of any GST on the taxable supply.
4. Payment
4.1 For customers without an approved credit arrangement:
4.1.1 Payment must be made by credit card through the Company’s portal or by Electronic Funds Transfer (EFT) before goods are shipped.
4.1.2 Goods will not be shipped until full payment is received.
4.2 For customers with an approved credit arrangement:
4.2.1 Payment is due within 30 days of the invoice date unless agreed otherwise in writing.
4.3 The Customer cannot withhold payment for any reason, including disputes.
4.4 If the Company doubts the Customer’s ability to pay, it can suspend or terminate supply, and all outstanding amounts become due immediately.
4.5 The Customer must pay for any collection costs incurred by the Company.
4.6 The Company can terminate any credit arrangement without notice if the Customer defaults.
4.7 The Company may request additional security for payment at any time.
4.8 Overdue payments incur interest at 2% per annum above the rate in the Penalty Interest Rates Act 1983 (Vic), calculated daily and capitalized monthly.
4.9 In case of bankruptcy or other insolvency events, all amounts owed become due immediately, and the Company can terminate contracts.
4.1.1 Payment must be made by credit card through the Company’s portal or by Electronic Funds Transfer (EFT) before goods are shipped.
4.1.2 Goods will not be shipped until full payment is received.
4.2 For customers with an approved credit arrangement:
4.2.1 Payment is due within 30 days of the invoice date unless agreed otherwise in writing.
4.3 The Customer cannot withhold payment for any reason, including disputes.
4.4 If the Company doubts the Customer’s ability to pay, it can suspend or terminate supply, and all outstanding amounts become due immediately.
4.5 The Customer must pay for any collection costs incurred by the Company.
4.6 The Company can terminate any credit arrangement without notice if the Customer defaults.
4.7 The Company may request additional security for payment at any time.
4.8 Overdue payments incur interest at 2% per annum above the rate in the Penalty Interest Rates Act 1983 (Vic), calculated daily and capitalized monthly.
4.9 In case of bankruptcy or other insolvency events, all amounts owed become due immediately, and the Company can terminate contracts.
5. Delivery
5.1 Delivery dates are estimates. The Company is not liable for delays.
5.2 Delivery is deemed complete and risk passes to the Customer when goods are collected, delivered, or handed to a carrier.
5.3 The Customer indemnifies the Company for any damages during delivery except in cases of Company negligence.
5.4 If the Customer cannot accept delivery when due, the Company may store the goods at the Customer’s expense.
5.2 Delivery is deemed complete and risk passes to the Customer when goods are collected, delivered, or handed to a carrier.
5.3 The Customer indemnifies the Company for any damages during delivery except in cases of Company negligence.
5.4 If the Customer cannot accept delivery when due, the Company may store the goods at the Customer’s expense.
6. Claims
6.1 The Company is not liable for direct or consequential damages due to defects unless confirmed in writing.
6.2 The Customer indemnifies the Company against claims arising from the installation of goods by the Customer or its agents.
6.3 Complaints about damage or short delivery must be made within 14 days of delivery. The Company may repair, replace, or credit the value of the goods at its discretion.
6.2 The Customer indemnifies the Company against claims arising from the installation of goods by the Customer or its agents.
6.3 Complaints about damage or short delivery must be made within 14 days of delivery. The Company may repair, replace, or credit the value of the goods at its discretion.
7. Guarantee
7.1 The Company will repair or replace faulty goods within 12 months of delivery if notified in writing. 7.2 The Customer must return defective goods unless otherwise agreed.
7.3 The Company is not liable for defects beyond this clause and is indemnified against related claims.
7.4 This guarantee is void if the Customer attempts unauthorized repairs.
8. Returns
8.1 Returns for credit are at the Company’s discretion. Goods in original condition may receive a maximum credit of 75% of the original price.
9. Cancelled Orders
9.1 Orders cannot be cancelled without the Company’s written consent.
9.2 If the Customer cancels, they must compensate the Company for any losses, including full contract price and production costs.
10. Force Majeure
10.1 The Company is not liable for delays or failures due to events beyond its control, such as strikes, accidents, extreme weather events, or compliance with governmental orders.
11. Miscellaneous
11.1 Statements or recommendations by the Company are not warranties.
11.2 The Company retains all statutory and common law rights.
11.3 Victorian law governs these terms, and disputes are subject to Victorian courts.
11.4 Rights under these terms are waived only in writing.
11.5 Invalid provisions are treated as deleted without affecting the remaining terms.
12. Interpretation
- Goods: Items ordered or quoted by the Company.
- Services: Services related to the Goods.
- GST: Goods and Services Tax as per Australian law.
- Company: Qantec Automation.
- Customer: The entity contracting with the Company under these terms.
Qantec Automation Terms and Conditions V1.1 Last Updated and Effective date, 8th July 2024