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Return Policy
Eligibility for Returns
Timeframe for Returns: Returns are accepted within 30 days from the date of purchase.
Condition of Product: Returned items must be in their original packaging, unused, and in resaleable condition, including all accessories, manuals, and parts.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Return Process
Initiate a Return: Contact our customer support team at sales@qantecautomation.com or call us at 1300 698 291 to initiate your return. Please provide your order number and reason for the return.
Return Authorisation: After contacting our team, you will receive a Return Merchandise Authorisation (RMA) number, which must be included with your returned item.
Shipping the Return: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refunds
Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to the original payment method.
Restocking Fee: A restocking fee of 15% may apply to non-defective returns.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to a product defect or our error.
Exchanges
If you need to exchange an item due to a defect or if you received the wrong product, please contact us within 30 days of receiving your order. We will cover the shipping costs for exchanges due to defective or incorrect items.
Non-Returnable Items
- Custom or special-order items
- Items damaged due to misuse, improper installation, or neglect
- Items without original packaging or missing components
Warranty
Qantec Automation offers the original manufacturer’s warranty on all hardware products. Please refer to the specific product’s warranty documentation or our website for more details.
For any questions or further assistance, please contact our support team at sales@qantecautomation.com. Thank you for choosing Qantec Automation!